Online Bookings - Terms and Conditions

1. COVID 19 Update:
The Leisure Centre’s are operating at a reduced level of capacity and availability due to operating restrictions at the centre’s to provide a safe and Covid secure environment. Currently all activities and sessions at the centre must be pre-booked. Detailed information on what changes are in place and what practices customer will need to adhere to can be found on the Covid 19 section of the Link4Life website.
During this period booking conditions will be reviewed regularly to ensure all customers have as much access as is possible given the reduced availability. Customers are reminded to only book sessions that they can attend and if for any reason they cannot make a session to cancel. Customers can only book one session at any given time.
Section 3 details the bookable activities. Gym Sessions and Swim Sessions will be added as bookable activities until government guidance changes. Certain sports will not be available until guidance from government guidance and operational constraints permit these.


2. Products Available:
This Site allows the Customers of Link4Life to make a reservation for some activities available within its service. The reservation is effective only after full payment has been paid. If the appropriate Membership affords free use of selected activities, the full reservation process has to be completed to ensure the booking is secured.
Please read these Terms and Conditions. By using the Online Service you indicate that you accept the Terms and Conditions and that you agree to abide by them. If you are not willing to accept these Terms and Conditions you may not use the Service.
The Terms and Conditions relating to this service should be viewed as an addition to the Membership Agreement and support, not supersede, each other.


3. Available Activities or Sessions:
Not all activities or classes available within the Link4Life facilities are available to be booked Online. Please review the website of the appropriate venue for a full and conclusive timetable. Activities available to book Online include:
Fitness Classes (Members only)
7 a side Football (outdoor)
5-a-side Soccer (indoor)
Table Tennis

The above list is only based as a guide, other activities may also be available to book online

All paid bookings will be charged at Adult rate. No Junior or concessionary rates are available to book online.


4. Booking Criteria:
As noted above all activities and classes are not available at all centres. This may be due to the fact that it is not necessary to reserve places on some classes or a pay-and-play schedule is in practice for some classes. The Online Booking Service can be viewed by anyone. However, to use the Online Service all users must have their details on record within the Management Information System used by Link4Life, including their full address, email, date of birth and phone number. This is the pre-designated criteria used by the software programme to identify the user. It is not necessary to be in possession of a "Membership" with Link4Life to book activities and casual user bookings are available, however, Sessions/Classes are only available to book online by members.
Fitness Members and Swimming Members can book fitness classes, sessions and activities up to 8 days in advance. Other online customers will be able to book from 5 days in advance.
The Link4Life Online booking service is not transferable and can only be used by the registered user.
Where necessary for operational reasons Link4Life reserves the right at its discretion to relocate bookings to a reasonable alternative location within the booked facility. The customer will be informed and given due notice


5. Cancellation Policy:
Link4Life operate a no refund policy for transactions made from this online service. However, if an activity or class payment has been made and cancelled within the standard cancellation criteria, a credit system will become operational. This "credit" can be used at the discretion of the customer but only on bookings reserved directly at the specific venue, to an equal or lesser value and not for further Online services. The cancellation policy for Online bookings is reflective of the standard cancellation policy noted within the Booking Policy Terms and Conditions. Refunds are at the discretion of the Management.
A minimum 24 hours’ notice is required for all pre-paid activities. Activity booking cancellations must be made by visiting the site or telephoning. If advance notice is given as per the Booking Policy, the booking may be moved to an alternative date within the following 8 days.
Fitness Class and Sessions bookings made online should be cancelled online where possible or alternatively by visiting the site or telephoning. This must be done prior to the commencement of the class.
Non-attendance for bookings without cancellation notice will result in the full booking fee being payable/retained.
Non-attendance at Fitness Class sessions may result in the fee for the session being added to the direct debit membership fee charge or a block being put on an individual’s ability to book classes.


6. Privacy and Security Policy
Link4Life will keep your personal information private and secure. When a Customer makes a reservation from the Site, they provide their name, e-mail address, payment information, address, phone numbers and a password to their Online account. Link4Life will use this information to process the orders and to keep the customer updated on their orders.
By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of the privacy and security policy.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Full details of the Link4Life Privacy and Security Policy can be viewed here: Privacy Policy
Payments taken on the online booking site are by a third party provider, Worldpay on behalf of Link4Life. The Worldpay intergrated payment solution is fully PCI DSS compliant and secure.


7. General:
Link4Life reserves the right at its discretion to withdraw access to the Link4Life on-line booking scheme from any person(s) who misuses the scheme or who does not follow the conditions of use.
These conditions of use are subject to change at any time without notice. You must check these conditions of use before making a booking.


8. Use of Site Material:
The contents of this Site, such as text, graphics, images and other content (the "Site Material") are protected by copyright. Link4Life authorises you to view and download a single copy of the Site Material for your personal use. Unauthorised use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy you make of such material. You may not sell or modify our Site Material or reproduce, display, distribute, or otherwise use the Site Material in any way for any public or commercial purpose. Use of the Site Material on any other web site or in a networked environment is prohibited.


9. Terms of Services:
The main function of this Site is to connect you, the Link4Life customers, to our web servers using an Internet web session. This Site provides no other service: all the data is physically stored and managed on our servers, via a partnership responsibility and arrangement with Rochdale Borough Council and XN Leisure Ltd, and are never stored, even temporarily, on this Site.


10. User Name and Password:
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account with or without your knowledge. If you knowingly provide your login or password information to another party, your use of the Site may be suspended temporarily or terminated. You agree to immediately notify Link4Life of any unauthorised use of your account or password or any other breach of security.


11. Trademarks:
The names, marks and logos appearing on the Site or included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to Link4Life or an affiliated organisation. The use of these marks, except as provided in these Terms and Conditions, is prohibited.


12. Communications:
Link4Life may communicate with you via email regarding your use of the Site or Your submission of materials through the Site. You agree to receive emails from Link4Life, or its designated marketing partners, necessary for the normal functioning of the Site.


13. Limitation of Liability:
Link4Life, its employees or agents do not accept any responsibility or liability for any loss or damage, such as loss of earnings, loss of income, loss of fee's, nor do they accept responsibility or liability for bookings being unavailable.